How to file a mortgage complaint

To file a complaint against a mortgage broker or mortgage lender, it is recommended that the complaint be put in writing, include any available documentation, and identify the name and address of companies and persons involved. 

Mail-in complaints
Office of Financial Regulation
Division of Banking & Finance
Attn:  Banking & Finance Complaint Section
200 E. Gaines St.
Tallahassee, FL 32399
Phone: 800. 342.2762, option 3
FAX to Banking & Finance Complaint Section:
850. 413.1551

State of Florida Office of Financial Regulation branches 
Tallahassee
200 East Gaines St.
Tallahassee, FL 32399
Phone: 850.410.9805
FAX: 850.410.9748
On the Web: http://www.dbf.state.fl.us/licensing
 
Pensacola
4900 Bayou Blvd., Suite 103
Pensacola, FL 32503
Phone: 850.453.7908
Toll-free (from Florida only): 888.434.3910
FAX: 850.494.7388

Jacksonville
921 North Davis St., Building B, Suite 225
Jacksonville, FL 32209
Phone: 904.798-5808
Toll-free (from Florida only): 888.434.3910
FAX: 904.390.4691

West Palm Beach
111 South Sapodilla Ave., Suite 211
West Palm Beach, FL 33401
Phone: 561.837.5054
Toll-free (from Florida only): 800.837.7946
FAX: 561.837.5272

Tampa
1313 Tampa St., Room 615
Tampa, FL 33602
Phone: 813.218.5308
Toll-free (from Florida only): 800.258.8403
FAX: 813.272.2498

Orlando
Hurston South Tower
400 West Robinson St., Suite 225
Orlando, FL 32801
Phone: 407.245.0608
Toll-free (from Florida only): 800.342.2247
FAX: 407. 245.0806

Fort Lauderdale
1400 West Commercial Blvd., Suite 135
Fort Lauderdale, FL 33309
Phone: 954.598.5508
Toll-free (from Florida only): 800.298.0485
FAX: 954.598.7138
 
Fort Myers
2295 Victoria Ave., Suite 170
Fort Myers, FL 33901
Phone: 239.461.4008
Toll-free (from Florida only): 877.336.2445
FAX: 239.338.2449

Miami
401 Northwest 2nd Avenue, Suite N-708
Miami, FL 33128
Phone: 305.536.0308
FAX: 305.810.1100

Additional resources and contacts
Florida Attorney General’s Fraud Hotline
Phone: 1-866-9-NO SCAM (866.966.7226)
On the Web: http://myfloridalegal.com

U.S. Dept. of Housing and Urban Development (HUD)
Complains sent here must relate to HUD funded programs and issues dealing with FHA insured financing.
 
451 7th Street, SW
Washington, DC 20410
Toll-free 800.347.3735
FAX: 202.708.4829
Email: hotline@hudoig.gov

Mortgage Bankers Association Hotline
Phone: 800.348.3931
 
Federal Bureau of Investigation
When a buyer is engaged in mortgage fraud, report the offense to these local offices:

FBI Jacksonville
Suite 200
7820 Arlington Expressway
Jacksonville, FL 32211-7499
On the Web: http://jacksonville.fbi.gov/
Phone: 904.721.1211

FBI North Miami Beach
16320 Northwest Second Ave.
North Miami Beach, FL 33169-6508
On the Web: http://miami.fbi.gov/
Phone: 305.944.9101
 
FBI Tampa
5525 West Gray St.
Tampa, FL 33609
On the Web: http://tampa.fbi.gov/
Phone: 813.253.1000