Citizens schedules first policyholder forum

FORT LAUDERDALE – May 9, 2007 – Citizens Property Insurance Corporation will hold an open forum May 15 in Fort Lauderdale for policyholders and members of the public to discuss customer service plans, solicit suggestions for improvement and offer individual help for policyholders with questions about their coverage.
 
“This forum is the first of four we will hold across the state so our policyholders and members of the public can meet us face-to-face and share their ideas about how we can improve our customer service,” says Scott Wallace, president of Citizens. “We realize Citizens has become critically important to Florida and its residents and, while we have improved our customer service benchmarks significantly in the past 18 months, we want everyone to know we are open to all suggestions and we will continue our efforts to provide the best customer service possible.”
 
Bruce Douglas, chairman of the Citizens Board of Governors, will open the forum at 2 p.m. His remarks will be followed by presentations covering customer service improvements, rate reductions and rollbacks, mitigation, new options for wind coverage and a question-and-answer session with the audience.  Citizens has not yet announced dates and locations for the remaining three policyholder forums.
 
The first forum is open to the public and takes place at the Sheraton Fort Lauderdale Airport Hotel, 1825 Griffin Rd., in Dania. For more information on the meeting or Citizens, visit the company’s Web site at: http://www.citizensfla.com

© 2007 FLORIDA ASSOCIATION OF REALTORS® 

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