Competition is intense for customers Shares shrinking? Hold on to your customers—if you can! Competition for customers among real estate firms remains intense, according to a 2005 nationwide study conducted by The Pennsylvania State University through partial funding by the National Association of Realtors® (NAR). Researchers combined MLS data and interviews in Tampa, St. Louis, Columbus, Ohio and nine other markets and found:
- Market share held by top firms is shrinking in most markets.
- In seven of the 12 markets, and four of the six largest, franchised firms have a larger percentage share of the market than do locally owned firms.
- All markets are growing, but growth is greater and competition is more intense in larger markets.
- No single firm dominates any of the 12 markets; there are changes in relative market share of the top firms in each of the 12 markets, market entry of new firms and market exit of existing firms.
- Online access to local real estate MLS data may be a critical factor in the surge in property values by acting as a “market-maker,” enabling sellers and buyers in each local real estate market to better access locally relevant information.
- There was no evidence of discount brokerage or for-sale-by-owner sales increasing even in the fastest-growing of the 12 markets studied. The discount brokerages that were engaged in the markets surveyed accounted for less than 1 percent of the total market.