Tech Helpline Expands to 725K in U.S., Canada
Florida Realtors technical support service added 4 Realtor groups with nearly 12K new users. In 2021, the Helpline provided tech support for over 113K cases.
ORLANDO, Fla. – Florida Realtors®’ Tech Helpline continues its expansion with the recent addition of four Realtor organizations and 11,900-plus members in just 98 days. The No. 1 tech support service for the real estate industry, the 725,000 members across the U.S. and Canada now access the Tech Helpline.
The additions include the CCIM Institute (7,923 members), Northeast Tennessee Association of Realtors (1,654), Heartland Realtor Organization (1,371 members) and Three Rivers Association of Realtors (962 members), both in Illinois. These Realtor organizations’ members will receive free, unlimited access to all tech support services the Tech Helpline offers.
“Tech Helpline is a member benefit, and because every agent’s workflow today is dependent on technology, it’s often the favorite benefit offered to Realtor members,” says Florida Realtors CEO Margy Grant.
Last month, the Tech Helpline debuted its new mobile app that allows agents to connect quickly to a tech advisor while on the go. Available for iPhones and iPads in the Apple App store, the new app also is available for Android devices via Google Play.
Tech Helpline's experts have more than 350-plus years of combined IT experience. Last year, they provided tech support for more than 113,000 cases. Tech Helpline also supports Form Simplicity, which also is owned and operated by Florida Realtors. Serving more than 350,000 Realtors nationwide, Form Simplicity customers managed almost 2 million transaction sides in 2021.
The Tech Helpline offers bilingual support in English and Spanish. In addition, the service delivers solutions for a range of software and hardware issues that agents encounter daily, from resolving email and Wi-Fi problems to connecting a wireless printer or Bluetooth headphones. Tech Helpline experts also provide advanced file recovery services, remove viruses and adware from devices, help members recover from computer and mobile phone crashes, and more.
The Tech Helpline offers phone, chat and email support. Agents can make an unlimited number of calls and there is no limit on the number of questions they may ask a Tech Helpline expert.
“Tech Helpline makes every agent feel welcomed,” Grant says. “Because Tech Helpline experts work closely with agents and brokers every day, they understand the business and deadline pressure. Tech Helpline experts excel in taking the fear out of calling tech support because they are the best team in the business.”
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